6 Ways to Prevent and Control PR Crisis

Every brand wants to have a decent image in the market and does not want to deal with bad press, but we cannot stop the negative feedback from coming. It might be a disappointed customer grumbling about social media or a review website, or an argumentative worker accusing the company of a perceived injustice. These problems can easily burst out into a full-blown public relations crisis.

Each crisis might come as a surprise, but it is important for you to be ever ready. Every organization has a crisis management plan in place that involves every aspect of the organization—including HR, legal and technical. That strategy should also include media training for executives, pre-approved responses for public relations and social media.

Follow these 6 Guidelines if you want to stop a massive PR crisis before it happens.

1. Implementation Procedures:

It is crucial to generating idea before implementation. As we know that planning is such an important part of public relation so, it is useful to understand the different requirement of an event or campaign before implementing and executing it. Rustling into execution without proper planning can lead to failure.

2. Use Your Social Media Channels Efficiently

“An immediate social media response is key,” says Chris Britton

Social media can be your ally, allowing you to quickly disseminate information and bridge the gap between you and your client. It is essential for an organization to dedicate resources in monitoring social media 24/7, as well as a team to handle, monitor, review and follow activity on social channels without waiting for approval from on high.

3. Anticipate Every Possible Crisis

You can't stop a Public Relations crisis, but you can stop it from accelerating there are ways to prevent the situation. It is again crucial to get your plans in order, during the pre-phase, you should anticipate every possible crisis that could possibly harm the company's status and always have this two-word question in the back of your head: "What if?"

4. Follow a Crisis Communications

An organization should ensure, via appropriate policies and training that only authorized spokespersons to speak for it. This is particularly important during a crisis. It’s critical for every crisis communications team to have pre-screened and trained, to be the lead and/or backup spokespersons for different channels of communications.

5. Create a Diverse Workforce

Treat everyone equally like a family and also be objective, unbiased and humble. Put in all your knowledge and effort to get the best result.

6. Stay Calm and Flexible When Things Go Wrong

Don’t panic and always be ready to face the challenges. Learn to fail means learn to understand your mistakes and in every mistake, there is a chance of progress. So, whenever there is a crisis situation you need to identify what actions should be taken and accordingly you should work.