As the debate goes on in other industry’s whether to include a new human magic- artificial intelligence in their working or not. For Public Relations (PR) and marketing professionals, the discussion becomes more concerned about Augmented Intelligence (AI) and not the artificial one. These professionals are quite sure that this technological change has nothing to do with the job displacement, but all that it blesses the mankind is a whole lot of completely charged up skills. Humans are better at dealing with the context, history and cultural nuances. On the other hand, machines have the feature of processing and organizing a huge volume of data at high speeds. To tap into the benefits of both the worlds to the realization it’s necessary to get the adequate balance of the human-machine partnership.
Here are the top three ways with which augmented intelligence will bless on the PR experts with the superhuman powers.
Tackling the massive flood of data- Each day, millions of data get uploaded at the online platforms. According to IBM, 90% of the world’s data were created in the past two years. Anyone active on the social media world would surely agree that the deluge is real. For example, the video of Despacito song that instantly got viral and globally got almost 4.6 billion plays, highest than ever. How can keep up with this kind of speed and scale? Fortunately, the augmented intelligence is the master in precisely and quickly working on the massive and constantly evolving data sets. This technology can surface the relevant data much more quickly than anyone of us. In the world of instant change, this extremely quick speed is an undeniable benefit to the PR experts. Other than this, it can also help with the tasks involving repetition, pattern identification or sense making of large data sets.
Bringing the anomalous content to light- As a crisis unfolds, different media channels start addressing the issue with the same sort of information with the least variance. But there are times when a reporter from the whole lot of media professionals comes up with a different take bringing on the other side of the same story to the limelight. Communicators need to keep a tab on any such incidents as in the era of copy and paste content, the one with a new angle is considered to be unique and better than all the others. Augmented intelligence will flag on the anomalous content so that the brand communicators can quickly address the new angle.
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